KITP

KITP Technical Support Contact Info

For assistance with computing and related issues, please email <help@kitp.ucsb.edu> or call: (805) 893-7340. The helpdesk is located directly above the small seminar room, in room 2202. Computer support is provided from 8 am to 5 pm, Monday through Friday.

The KITP Help Desk provides assistance with computing, talks, and related issues. Note that our support of laptops is limited to providing information on getting the most common platforms to connect to the KITP network.

The help desk is best reached by email since that reaches all of the computing staff and you can thereby receive a prompt response from the most appropriate person. If you are having email problems, please call the mobile help number at (805) 893-7340 or simply 7340 if you are in the KITP building.

Remote Teaching

For those who wish to teach at their home institutions, we have a "remote teaching" (telepresence) room. This room makes it possible to teach and interact with the remote site almost as easily as if you were in the same room. Facilities include a projector, videoconferencing equipment, a blackboard, and network ports.

General Information & Printing

The KITP computing environment is based primarily on Mac OS X. Visitors can be supplied with their own desktop machine, including  most commonly used software. If you plan to bring a laptop, be sure to read our laptop policy. Information for configuring your laptop is available for most standard platforms. To setup your laptop for printing at the KITP, please visit our PRINTING PAGE.

Laptops

The KITP encourages visitors to bring their laptops since they are generally a great aid in accomplishing computing tasks. It should be noted however, that while the KITP computing staff will provide the requisite information to make minor configuration changes needed to make laptops work within this environment, we do not support visitors' laptops. Before leaving your home institution, you should ensure that your laptop has all the required software and is appropriately configured.

Phones

If you have trouble direct-dialing a visitor at KITP, dial 805-893-7333, then dial the 4-digit extension listed in the directory (this number is also listed on the display of the Cisco phone).  Further information about your VOIP Phone (Cisco.)

KITP Email Lists

Most KITP email lists are available for subscription.

• To subscribe to list, "list", send email to: list-on@kitp.ucsb.edu
• To unsubscribe from list, "list", send email to: list-off@kitp.ucsb.edu

When unsubscribing, send your email from the account which is subscribed.

Program lists are named after program acronym with lowercase letters. For example, to subscribe to the Spintronics mailing list, send email to spintr06-on@kitp.ucsb.edu.

Other Resources

The KITP provides videoconferencing/telepresence for visitors to keep in touch with their home institution, for meetings, etc. See Teleconference at KITP to learn more.

UCSB Computing Resources include the CNSI Compute Clusters and other campus resources.