KITP

Help Desk: As a first source for computing assistance, please visit our web page at www.kitp.ucsb.edu/computing.  The page contains detailed information on connecting your laptop to our network, setting up printing, checking your email, using OS X, and frequently asked questions. If you have additional questions, contact our help desk via email (preferred), phone (extension 7340), or in person in room 2202.

KITP Computing Account: Your computing login and password allows access to the desktop workstations located in every office as well as in room 2202. If you plan to use a laptop, you may still want to use the workstation to look up our computing help pages for assistance setting up your laptop, or for X Windows and printing. It is also possible to transfer files to the Mac via the network (sftp/scp) or a USB keychain drive.  For help with your computing account, including how to change your password and Mac OS X in general, refer to our OS X help page.

KITP Email Account: Your KITP email account uses the same login name and password as your computing account. For new visitors, your KITP email should forward to your normal email account. To check your email, use the Mail program in the dock on your Apple workstation, or the webmail system at https://mail.kitp.ucsb.edu, or set up your own mail client to connect to our IMAP server. Refer to our email page for assistance.

Network Access: We offer wireless network access in most areas of Kohn Hall. If you prefer wired ethernet access, use the second cable on the Cisco phone in your office.  If that cable is in use, plug in to the top right port on the wall faceplate.  Set your computer to use DHCP (auto-detect); you may have to contact the help desk to activate the port for you if it doesn’t work. For assistance, visit our networking page: 

http://www.kitp.ucsb.edu/computing/laptops/laptop-network-configuration

Printing: The KITP has laser printers available on both floors and in three distinct locations.  All printers offer a duplex option allowing double sided printing. Please don’t send multiple copies to the queue - contact the help desk first if you have problems.  For printer names, locations, duplex settings, and help setting up your laptop to print, refer to our printing web page. 

http://www.kitp.ucsb.edu/computing/printing

Cisco Phones: Most offices have a Cisco VOIP phone in them. Dial 9 to get an outside line; note that no dial tone will be heard.  Voice mail is not provided and the phones do not have full speaker phone capability.

http://www.kitp.ucsb.edu/computing/phones

Other Tips: The OS X workstation can be used to run remote X Windows programs or simply to ssh to other computers. To right click if your Mac only has a one button mouse, hold the control key while clicking.